Privacy Policy

1. Who we are

Study Abroad Experts is an overseas education consultancy based in Nashik, Maharashtra, India. We provide guidance to students and families on overseas education — including university selection, applications, visa preparation, scholarships and pre-departure support.

In this policy, "we", "us" and "our" refer to Study Abroad Experts. "You" refers to anyone visiting this website or using our services.

2. Information we collect

We collect information in three ways:

2.1 Information you give us

When you fill out a form on this website (enquiry, consultation booking, contact, newsletter), you may provide:

• Your name
• Your phone number
• Your email address
• Your preferred study destination, course or study level
• Your message or enquiry details
• Any other information you choose to share

2.2 Information collected automatically

When you visit this website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages you visit and time spent on them
• Referring website or source
• UTM campaign parameters (if you arrived from an ad or link)

2.3 Information from third parties

We may receive information about you from partners if you have authorised them to share it with us, or from publicly available sources when relevant to your enquiry.

3. How we use your information

We use your information to:

• Respond to your enquiry
• Schedule and conduct consultations
• Provide study-abroad guidance and services you have requested
• Send updates relevant to your application or enquiry
• Improve our website, services and communications
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties.

4. Legal basis for processing

We process your information on the basis of:

• Consent — when you submit a form with your agreement to be contacted
• Contract — when you engage us for services
• Legitimate interest — to improve our services and communicate with you about your enquiry
• Legal obligation — where we are required by law

5. Who we share information with

We may share your information with third parties only in these situations:

• Universities and education partners — when you ask us to assist with an application and information needs to be shared with the institution
• Service providers — such as email providers, hosting providers and analytics tools, under contract to keep data confidential
• Legal authorities — when required by law or to protect rights and safety

We do not sell, rent or trade your personal information.

6. Data retention

We retain your information as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for up to 3 years. Application and client records may be retained longer where legally required or where we have a legitimate business need.

7. Data security

We use appropriate technical and organisational measures to protect your information, including:

• HTTPS encryption for all traffic to and from this site
• Restricted administrative access
• Password-protected systems with strong authentication
• Regular backups
• Staff training on data handling

No system is completely secure. If you believe your data has been compromised, contact us immediately.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us using the details on our Contact page. We will respond within a reasonable timeframe.

9. Cookies

We use cookies and similar technologies for essential site functionality, analytics and (where enabled) marketing. For details, see our Cookie Policy.

10. Children's privacy

Our services are intended for students and their parents or guardians. If you are under 18, please use this website with the involvement of a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the bottom of this page will reflect changes. Continued use of the website after changes means you accept the revised policy.

12. Contact us

For any questions about this policy or your personal data, please reach us through our Contact page.